Support
for your family's book.
Questions about an order, your account, or anything else — a real person reads every message.
How to reach us
Email us at support@smalldays.app and we'll get back to you within 2 business days.
Order problems
If your book arrived damaged, misprinted, or never showed up, report it from the Orders tab in the app. Reprints and refunds are handled right there. Delivery windows depend on our print partner, so times can vary a little order to order.
Account and data
Sign in with Apple or an email link — no password to remember. Delete Account in Settings removes everything stored on your device and signs you out immediately. To also remove your account data from our servers, email support@smalldays.app — we take care of it within 72 hours, per our Privacy Policy.
Common questions
Quick answers.
How do I report a problem with my book?
Open the Orders tab in the app, find the order, and choose to report an issue — damaged, misprinted, or missing. We'll sort out a reprint or refund from there.
How long does printing and shipping take?
It varies by print partner and product, and the current estimate is always shown on your order in the app.
Do I need a subscription to order books?
No. The app is free to use. You can capture moments, add children, and create books without a subscription. Printed books are optional purchases, with the price shown before checkout.
How do I delete my account or data?
Delete Account in Settings clears everything on your device right away. For data on our servers, email support@smalldays.app — we remove it within 72 hours.
Still need us?
Email support@smalldays.app
We reply within 2 business days. For details on how we handle your data, see our Privacy Policy and Terms of Service.